Help with Tabata Stopwatch Pro
If you have any questions at all contact us at email@example.com.
For more about the app and download links for your device, see here.
Frequently asked questions
A few common things we get are explained below and take less than a minute to fix.
I paid for Pro Features but I am seeing ads and no additional options? (iOS)
You don’t need to pay again at all. The app checks purchases directly with the App Store on your device itself and to fix your problem, in the app’s settings (not iOS settings) scroll down to the bottom and the section called Sundries. Press the Restore Purchases option, follow the prompts and that will bring your Pro status back. For this to work you must be signed in with the same Apple ID you made the purchase with originally. Also note, restoring purchases is only valid if your Pro Features purchase was made from inside that the app, i.e. an In-app purchase.
If you purchased the stand alone paid version of the app and not the free version with in-app purchases, there is nothing to restore, simply download it again from the App Store. The App Store should say Get or show a download arrow instead of a price when you tap the link below. Again, for this to work you must be signed in with the Apple ID you purchased with. You may download it here.
For more information on how to identify which version of the app you have please see Identifying your Tabata Stopwatch Pro purchase below.
I paid for Pro Features but I am seeing ads and no additional options? (Android)
You don’t need to pay again at all. To fix your problem, sign in to Google Play with the same Google Play Account you originally purchased the app with and simply download and open the app. Your purchase will be automatically picked up.
I am unhappy with my purchase can I get my money back?
Yes, of course, here’s how.
Can I continue to use the app with the screen locked or when I open another app?
Working in the background, with other apps and with the screen locked is now available for all users of the app on both iOS and Android. You no longer need to purchase the Pro Features upgrade for this.
Please add the option to set a different sound for the rest (or other) interval?
This is already in the app, on the screen where you set the duration, look up, the top right. Found it?
The voice stopped working, stop ruining the app.
Well jokes aside, this one is generally very simple. If you did not change your Voice Assist settings or turn off the Speaker setting, then just restart your device (as stupid as that sounds). Voice is a complicated thing and something somewhere just got stuck. The good old give it a whack will fix it.
Why did you change the female voice to a robotic sounding male one? (iOS 12)
We didn’t! iOS 12 seems to have made the change to a male voice as the default for the American English accent. We have a short help document on fixing this, Selecting different voices for your workout on your iPhone or iPad.
I cannot hear anything, the sound does not work. Help?
On iOS please check your device volume and mute switch. If those are fine then restarting your device or re-installing the app will fix this.
Android has different volumes for different things, for example, notifications have a different volume from music. The Tabata app uses the music volume for all its beeps, announcements etc. On the timer screen of the Tabata app pressing the volume buttons on your device will allow you to check and adjust your music volume so that it is not very low.
How do I edit a saved preset?
Load a preset, make a change, save as new preset, delete the older preset. Simple, easy and keeps the app settings clean.
Can I name different exercises?
We left this out on purpose because only a few people ever use it and it makes the app infinitely more complex for everyone. We have another app that does allow you to make custom workouts including naming exercises and setting custom durations, worth a shot Workouts+ Interval Timer.
How do I setup Apple Health? (iOS)
After you complete your first workout the app will prompt you for Health app permissions. Please answer yes. You can also check your permissions under Sources in the Health app. From iOS 13 onwards, the Sources tab no longer exists and instead in the Health app on the top right you’ll see your profile picture. Tapping that allows you edit and setup additional information. Under Privacy press the Apps option and then select the Tabata app to give it permissions for things you’d like to see recorded to Apple Health on your device. Please note, for estimated calories etc. to be written you must have your sex, height and weight entered in the Health app.
If you would like to learn more about using Apple Health, Apple has an excellent document on it.
Will my heart rate monitor (HRM) work with Tabata Stopwatch Pro?
We have some help on Recommended HRMs here .
A little more detail on a few relevant things.
Identifying your Tabata Stopwatch Pro (also called Tabata HIIT Timer) purchase (iOS)
To find out which version of the Tabata app you have, you will need your purchase receipt (also called invoice in some countries). Here is Apple’s document on finding receipts in case you are unable to find the mail version they originally sent.
First to be sure you have our app check that the purchase is from Anuj Seth or Parabolic River and not from a different name in which case you do not have our app. We get a lot of support mails from people who have purchased some old and outdated app and are now using our app wondering where their purchase went, so please double check what app you have.
We have 2 versions of our Tabata timer app, generally called Tabata Stopwatch Pro on the App Store. The first is a stand alone paid version i.e. a paid app and the second is a free app with an In-app purchase upgrade for Pro Features. Most people have got the free version with In-app purchase option. An easy way to check which version you have is to see if there is a price on your purchase receipt from Apple.
Free version with In-app purchase:
If it says 0.00 then you have the free version of the app (the original download, the first time you tried out the app from the store). Please note, this does not automatically mean you have purchased the Pro Features upgrade, even just a download of the free version creates a zero value receipt. The actual Pro Features In-app purchase will be a separate entry in your purchases, often a different receipt altogether, with the amount you paid for it mentioned next to it, clearly mentioning it as an In-app purchase.
If you have the paid version of the app then you will have just one original download entry (in your purchase history or on your purchase receipt) and it will include a price right next to it.
Help on how to Restore Pro Features is available at the top of this page.