Refunds

When you purchase one of our apps via the App Store (iOS) or Google Play Store (Android), like payments, refunds are bound by the rules of those stores. Apple and Google are the only ones with your actual payment information respective to the store you purchased on, not us. That said, if you’re not happy you should request a refund and here is how.

iOS App Store

On the purchase receipt that Apple mails you, click Report a problem at the bottom and ask for a refund and you should get one. Please note, Apple has different refund policies depending on geographical region and we do not have any control over this. They do not ask us, nor do we have any say in acceptance or denial of refunds.

In some cases when you select the I’d like to request a refund option you might get an automated denial of the refund. You should contact iTunes Store Support in this case requesting a refund. You can find the option to contact Apple Support and Get started with it on this page.

Here is Apple’s help document on requesting refunds. This other document by them talks about your purchase history and is helpful in case you are unable to locate the mail receipt Apple sent you.

If you would like to keep using the app for this subscription term but are looking to make sure it does not renew on its own, cancelling your subscription is also directly available on your device itself and completely under your control. This other document on managing App Store purchases might also be helpful in general.

Android Google Play Store

Anytime within 14 days of your purchase please mail us the purchase receipt Google sent you at refunds@parabolicriver.com and just ask. We just need the Order number and Order date from your receipt to be able to find it at our end. In case you are unable to find the mail receipt Google sent, you can find your order history on pay.google.com as Google discusses in this document.

You can also get a refund directly from Google in some situations, typically the first 48 hours after your purchase. Here is Google’s document on this and more.

You can also cancel your subscription if you are just looking to use it for this term and not renew on its own.

Our Policy

Our terms and privacy documents further provide more information about our refund policy.