When you purchase one of our apps via the App Store (iOS) or Play Store (Android), like payments, refunds are bound by the rules of those stores. That said, if you’re not happy you really should get your money back no question about it. Here is how.
iOS App Store
On the purchase receipt that Apple mails you, click “Report a problem” at the bottom and ask for a refund and you should get one. Please note, Apple has different refund policies depending on geographical region and we do not have any control over this.
Here is Apple’s document on locating your receipt and more. This is helpful in case you are unable to locate the mail receipt Apple sent you.
Android Play Store
Anytime within 14 days of your purchase please mail us the purchase receipt Google sent you at firstname.lastname@example.org and just ask.
You can also get a refund directly from Google in some situations, typically the first 48 hours after your purchase. Here is Google’s document on this and more.